Business name: Top One Solar
Service location: Australia
Email: Info@TopOneSolar.com.au
Phone: 0449 777 766
Alternative phone: 0416 666 644
Questions, access requests, correction requests and privacy complaints may be submitted using these contact details.
Depending on how you interact with Top One Solar, we may collect:
We generally do not need sensitive information. Please avoid sending health, biometric, political, religious or other sensitive information unless it is reasonably required for a particular matter.
We may collect personal information:
Where practical, we collect personal information directly from the individual concerned.
Top One Solar may collect, hold and use personal information to:
We will not use personal information for an unrelated purpose unless the individual has consented or the use is otherwise permitted or required by law.
When you submit an enquiry or quotation form, the information provided may be used to:
Submitting a form does not require you to purchase any service.
Please make sure the information submitted is accurate and that you have permission to provide any information relating to another person or property owner.
Our website may use cookies and similar technologies to:
Information collected may include:
You may block or delete cookies through your browser settings. Some website functions may not work correctly when cookies are disabled.
Top One Solar may use your contact details to send information about:
You may unsubscribe from marketing emails by using the unsubscribe option in the message or by contacting us.
You may also ask us to stop sending marketing text messages or telephone communications.
We may still send non-marketing communications about active quotations, bookings, payments, installations, warranties or legal matters.
Top One Solar may disclose personal information to parties involved in supplying or supporting our services, including:
We disclose only the information reasonably needed for the relevant service or purpose.
We may also disclose information where:
Some technology, website, email, customer management, analytics or storage providers may store or process data outside Australia.
The countries involved may depend on the providers used at the time. Top One Solar should update this section once the locations of its software and service providers have been confirmed.
Where overseas providers are used, we will take reasonable steps appropriate to the circumstances to protect personal information.
However, overseas recipients may be subject to privacy laws that differ from Australian law.
Our website and customer communication systems may be operated through third-party platforms, including website hosting, form, email, text messaging, automation and customer management services.
Information submitted through the website may be stored in or processed by these platforms for purposes such as:
Top One Solar remains responsible for deciding how customer information is used for its business activities.
Top One Solar takes reasonable steps to protect personal information from:
Security measures may include:
No website, internet transmission or electronic storage system is completely secure. We cannot guarantee absolute protection against every security event.
Where the Notifiable Data Breaches scheme applies, Top One Solar will assess suspected data breaches and notify affected individuals and the Office of the Australian Information Commissioner when an eligible breach is likely to cause serious harm and the legal notification conditions are met.
Steps may include:
Top One Solar may retain personal information for as long as reasonably needed to:
When information is no longer required, we may securely delete, destroy or de-identify it, subject to legal recordkeeping obligations.
You may request access to personal information Top One Solar holds about you.
To make a request, contact:
Email: Info@TopOneSolar.com.au
Phone: 0449 777 766 or 0416 666 644
We may ask you to verify your identity before releasing information.
Access may be refused or limited where permitted by law, including where disclosure would:
Where access is refused, we will generally explain the reason where legally required.
You may ask Top One Solar to correct personal information that is inaccurate, incomplete, outdated, irrelevant or misleading.
Please provide:
We will take reasonable steps to review and correct the information where appropriate.
You may contact us anonymously or use a pseudonym where practical and lawful.
However, we may need your correct identity and contact details to:
Our services are intended for adults who own, occupy or manage properties.
We do not knowingly seek personal information from children. Where information about a child is provided, it should be submitted by a parent, guardian or other authorised adult.
Our website may contain links to manufacturers, suppliers, electricity providers, government programs or other third-party websites.
Top One Solar is not responsible for the privacy practices, security or content of third-party websites. You should review their privacy policies before submitting personal information.
When you interact with Top One Solar through social media, the relevant social media provider may also collect and use information according to its own privacy terms.
Comments, reviews or messages posted publicly may be visible to other users.
Do not post account numbers, electricity bills, addresses or other private information publicly.
Top One Solar may take photographs or videos during site assessments, installations, repairs or inspections for:
We will seek permission before using identifiable customer information, personal images or clearly identifiable private property images for public marketing, unless the material has already been lawfully made public or use is otherwise authorised by law.
You may submit a privacy complaint if you believe Top One Solar has not handled your personal information properly.
Contact us using:
Email: Info@TopOneSolar.com.au
Phone: 0449 777 766
Alternative phone: 0416 666 644
Please include:
We will review the complaint and may contact you for additional information.
We will aim to respond within a reasonable period. A fixed response timeframe should be added once confirmed by the client.
Where applicable, a person who remains dissatisfied may contact the Office of the Australian Information Commissioner.
Top One Solar may update this Privacy Policy to reflect:
The updated version will be published on the website with a revised “last updated” date.
For privacy questions, access or correction requests, or complaints, contact:
Top One Solar
Service location: Australia
Email: Info@TopOneSolar.com.au
Phone: 0449 777 766
Alternative phone: 0416 666 644
