Business name: Top One Solar
Service location: Australia
Email: Info@TopOneSolar.com.au
Phone: 0449 777 766
Alternative phone: 0416 666 644
Notices and customer enquiries may be sent using the contact details above.
All quotations are based on the information available when the quotation is prepared. This may include photographs, electricity bills, plans, measurements and information supplied by the customer.
Unless the quotation states otherwise:
Where the quotation conflicts with these Terms and Conditions, the specific written terms in the accepted quotation will apply to that particular project.
A quotation may be subject to a physical or remote site assessment.
Top One Solar may inspect or request information about:
If the site conditions differ from the information supplied by the customer, Top One Solar may revise the proposed system, price, scope or installation date.
Where a quotation is based on a standard installation, it generally assumes:
The exact inclusions are those listed in the customer’s written quotation.
Additional charges may apply where the work requires:
Where reasonably possible, Top One Solar will explain the additional work and price before proceeding. Urgent safety work may be required where stopping the work would leave the property or electrical system unsafe.
The deposit, progress payments and final payment will be shown in the customer’s quotation or invoice.
Unless agreed otherwise in writing:
Top One Solar may suspend work or withhold non-essential documentation while an overdue amount remains unpaid, subject to applicable law.
The customer agrees to:
Top One Solar is not responsible for delay or additional costs caused by inaccurate information, unavailable access or approvals the customer was required to obtain.
Installation and service dates are estimates unless expressly confirmed as fixed in writing.
Dates may change because of:
Top One Solar will contact the customer to arrange another suitable date when work cannot proceed as planned.
Products are subject to supplier availability.
If an agreed product becomes unavailable, discontinued or delayed, Top One Solar may propose a substitute product with reasonably comparable specifications and intended use.
A substitution that materially changes the price or system design will be discussed with the customer before installation.
Product colours, finishes, dimensions and appearance may differ slightly from website images, brochures or samples.
System design and estimated performance may be based on modelling software, available property information, historical weather data and assumptions about shading, orientation and electricity use.
Actual system generation and customer savings may vary because of:
Top One Solar does not guarantee a particular electricity bill reduction, feed-in tariff, payback period or level of system generation unless a specific written guarantee is included in the accepted quotation.
Eligible solar installations may create Small-scale Technology Certificates, known as STCs.
Where an STC benefit or discount is included in the quotation, the customer authorises the assignment of the right to create eligible STCs to Top One Solar or its nominated registered agent. Customers commonly assign this right to a registered agent in exchange for an upfront reduction in the system price.
The customer agrees to provide accurate information and sign documents reasonably required for an STC application.
STC eligibility and value may depend on:
If the system is not eligible because the customer supplied incorrect information, refused required documentation or changed the installation after approval, the customer may be required to pay the value of the STC discount included in the quotation.
No government incentive, rebate or certificate value is guaranteed unless confirmed in writing.
Where Top One Solar removes solar panels for roofing, repair or other work:
Damage caused by pre-existing deterioration, brittle components, corrosion or previous installation defects is not treated as damage caused by Top One Solar unless its technicians failed to use reasonable care and skill.
Top One Solar will take reasonable care while working at the property.
The customer acknowledges that roof tiles, sheets, fixings, sealants and electrical equipment may already be aged, damaged, corroded or fragile.
Top One Solar is not responsible for:
Any roof repair supplied by Top One Solar is limited to the work stated in the quotation.
Bird mesh and pest-protection products are intended to reduce access beneath solar panels. They do not guarantee that all birds, pests, nesting material, debris or related damage will be permanently prevented.
The customer remains responsible for routine property maintenance and for addressing pest activity outside the area covered by the installed product.
Electrical work will be completed by appropriately authorised persons where required by law.
Top One Solar may stop work where it identifies an unsafe condition. The customer may be given a separate quotation for rectification work needed before the contracted service can continue.
The customer must not modify, open, relocate or repair solar, inverter, battery or electrical equipment unless the work is performed by a suitably qualified person.
After completing the work, Top One Solar may:
The customer should report visible damage, missing items or concerns as soon as reasonably possible.
A minor outstanding item that does not affect safety or normal operation does not prevent the main work from being treated as completed.
Manufacturer warranties may apply to solar panels, inverters, batteries, mounting products and other equipment. Warranty periods and exclusions vary by manufacturer and product.
Any workmanship warranty supplied by Top One Solar will be stated in the quotation, installation agreement or warranty document.
Manufacturer and workmanship warranties are additional to rights that may apply under the Australian Consumer Law. Consumer guarantees apply automatically and cannot be removed by a business’s contract or warranty wording.
Warranty coverage may not apply to problems caused by:
These exclusions do not limit any rights that cannot legally be excluded.
To submit a claim, contact Top One Solar using:
Email: Info@TopOneSolar.com.au
Phone: 0449 777 766 or 0416 666 644
The customer should provide:
Top One Solar may conduct remote testing, request further information or arrange a site inspection.
A call-out or inspection fee may apply where the issue is not covered by warranty, was caused by another party or relates to equipment not supplied by Top One Solar. The customer will be advised where a fee may apply.
A request to cancel or change an accepted order must be submitted in writing.
The customer may be responsible for reasonable costs already incurred, including:
Any statutory cancellation rights or cooling-off rights available under Australian law will continue to apply.
Top One Solar may cancel or suspend an order if:
Any refund will be calculated after deducting amounts lawfully payable for products, services and costs already incurred.
Top One Solar is not responsible for the quality, compatibility, performance or warranty of equipment supplied by the customer unless agreed in writing.
Extra labour or materials required because customer-supplied equipment is incomplete, unsuitable or defective may be charged separately.
Website content is provided as general information. Product specifications, images, services and availability may change.
Nothing on the website should be treated as a final site-specific design, quotation, financial guarantee or electrical assessment.
The customer should rely on the written quotation and contract prepared for their property.
Top One Solar may collect and use customer information to:
Information may be shared with installers, suppliers, electricity networks, retailers, government bodies, registered agents or service providers where reasonably required to provide the contracted services or meet legal requirements.
Further details should be provided in Top One Solar’s Privacy Policy.
Customers should first contact Top One Solar so the matter can be reviewed.
Email: Info@TopOneSolar.com.au
Phone: 0449 777 766 or 0416 666 644
Please provide the customer name, property address, quotation or invoice number and a description of the issue.
Both parties agree to make a reasonable attempt to resolve a dispute through direct communication before starting formal proceedings, except where urgent action is required or the customer has a legal right to contact a regulator, tribunal or consumer protection body.
Nothing in these Terms and Conditions excludes, restricts or changes a consumer right, guarantee, remedy or liability that cannot lawfully be excluded.
To the extent permitted by law, Top One Solar is not responsible for indirect or consequential loss caused by:
This clause does not limit liability where doing so would be unlawful.
If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
Top One Solar may update its website Terms and Conditions from time to time.
The version applying to a particular project will generally be the version supplied or available when the customer accepts the quotation, unless the parties agree otherwise or a legal change must be applied.
These Terms and Conditions are governed by the laws of the Australian state or territory in which the services are supplied.
The parties submit to the courts and tribunals that have jurisdiction in that location.
