For warranty questions or claims, contact:
Business name: Top One Solar
Service location: Australia
Email: Info@TopOneSolar.com.au
Phone: 0449 777 766
Alternative phone: 0416 666 644
A solar system may include several separate warranties.
These warranties may be supplied by:
The warranty period, coverage and conditions may differ between products.
Customers should refer to their quotation, invoice, installation agreement, product documentation and manufacturer warranty documents for the exact warranty terms that apply to their system.
A solar panel product warranty generally covers eligible manufacturing or material defects in the panel.
Depending on the manufacturer’s terms, it may cover problems such as:
The product warranty does not automatically cover every reduction in energy production. Performance coverage may be provided under a separate solar panel performance warranty.
The exact warranty period must be confirmed from the installed panel manufacturer’s documentation.
A solar panel performance warranty generally covers the panel’s expected power output over a stated period.
Solar panels naturally reduce in output over time. The manufacturer may warrant that panel output will remain above a stated percentage during the warranty period.
A performance warranty claim may require:
A lower electricity bill saving or lower-than-expected household benefit does not automatically mean the panels have failed their performance warranty.
The inverter manufacturer’s warranty may cover eligible defects or failures affecting the inverter.
Depending on the product and manufacturer, warranty support may include:
The warranty may not include all labour, travel, freight, access equipment or reinstallation costs unless those costs are specifically covered.
The exact inverter warranty period and conditions are stated in the applicable manufacturer warranty documents.
Where a battery system is installed, the battery manufacturer may provide a product or performance warranty.
Battery warranty coverage may depend on:
Battery capacity reduces gradually through normal use. A reduction within the manufacturer’s permitted limits may not be treated as a warranty fault.
Customers should follow all operating, safety and maintenance instructions supplied with the battery.
Mounting equipment, isolators, switches, monitoring devices and other solar-system components may have their own manufacturer warranties.
Coverage and warranty periods differ by product.
Top One Solar may assist the customer in identifying the relevant manufacturer and warranty process where the product was supplied as part of the installation.
A workmanship warranty covers eligible faults caused by installation work completed by Top One Solar or its authorised contractors.
The workmanship warranty period must be confirmed in the customer’s quotation, installation agreement or warranty certificate.
Subject to the applicable terms, workmanship coverage may include faults caused by:
The workmanship warranty does not cover faults caused by product manufacturing defects, building defects, storm damage, misuse, third-party work or events outside the installer’s control.
Where Top One Solar removes and reinstalls an existing solar system, warranty coverage applies only to the work and products stated in the accepted quotation.
Existing equipment may already be:
Top One Solar does not provide a new manufacturer warranty for existing customer equipment.
Any replacement components or extra work required during removal or reinstallation may be quoted separately.
Solar warranty coverage does not automatically include repairs to pre-existing roof or building defects.
Examples include:
Where a fault is caused directly by Top One Solar’s installation workmanship, it will be reviewed under the applicable workmanship warranty and Australian Consumer Law.
Bird mesh and pest-protection products are intended to reduce access beneath solar panels.
They do not guarantee complete prevention of:
Warranty coverage applies only to eligible defects in the supplied product or installation work. It does not cover ongoing pest control or general property maintenance.
Subject to Australian Consumer Law, warranty coverage may not apply where a fault or damage results from:
These exclusions do not remove any legal rights that cannot be excluded.
Customers should take reasonable care of their solar system.
Recommended actions may include:
Failure to maintain the system may affect warranty coverage where the lack of maintenance caused or contributed to the fault.
Online monitoring may depend on:
Loss of monitoring access does not always mean the solar system has stopped producing electricity.
Internet, app or server failures outside Top One Solar’s control may not be covered under the workmanship warranty.
Contact Top One Solar using:
Email: Info@TopOneSolar.com.au
Phone: 0449 777 766
Alternative phone: 0416 666 644
Please provide:
Providing complete information may help the claim move faster.
After receiving a claim, Top One Solar may:
The time required will depend on the fault, product availability, site access and whether manufacturer approval is required.
A site inspection may be needed to identify the cause of a reported problem.
A call-out, labour or inspection fee may apply where:
Where reasonably possible, the customer will be told about any possible fee before the visit.
No fee will limit rights available under the Australian Consumer Law.
Some product claims must be assessed or approved by the manufacturer.
Top One Solar may assist by:
The manufacturer may require testing, photographs, data records or return of the product.
Manufacturer processing times and decisions may be outside Top One Solar’s control.
Depending on the cause of the fault and applicable rights, a warranty outcome may include:
Replacement products may be new, refurbished or equivalent where permitted by the applicable warranty and law.
A replacement may differ in appearance, dimensions or model where the original product is no longer available.
Some manufacturer warranties cover only the product and may not cover:
Whether these costs are payable depends on:
Customers should not assume that every related cost is automatically included in a manufacturer product warranty.
Top One Solar will make reasonable efforts to assess eligible warranty claims.
However, subject to applicable law, warranties do not normally guarantee compensation for:
Nothing in this section excludes compensation or another remedy where it must be provided under Australian Consumer Law.
Where a property is sold, product or workmanship warranty transfer rights will depend on the applicable warranty terms.
The new owner should retain:
The customer should contact Top One Solar or the product manufacturer to confirm whether a warranty can be transferred.
Manufacturer and workmanship warranties are additional to consumer rights under the Australian Consumer Law.
Consumer guarantees apply automatically and cannot be removed by a business warranty. Depending on the problem, a customer may be entitled to a repair, replacement, refund, cancellation or another remedy. These rights may continue for a reasonable period even after a written warranty has expired.
Nothing on this page excludes, restricts or changes a right or remedy that cannot legally be excluded.
Customers who are dissatisfied with the handling or outcome of a warranty claim may submit a complaint under the Top One Solar Complaints Handling Policy.
Contact:
Email: Info@TopOneSolar.com.au
Phone: 0449 777 766
Alternative phone: 0416 666 644
The complaint should explain:
Top One Solar may update this page when:
The warranty terms applying to a customer’s installation are generally those provided with the accepted quotation, contract, product or installation documents.
Contact Top One Solar if you have a problem with your solar panels, inverter, battery, installation work or another supplied service.
Top One Solar
Service location: Australia
Email: Info@TopOneSolar.com.au
Phone: 0449 777 766
Alternative phone: 0416 666 644
Please have your installation address, invoice details, photographs and any error codes ready when contacting us.
